Customer Support Executive


LOCATION: CHENNAI
NO. OF VACANCY: 1
NO. OF YEARS OF EXPERIENCE: 0 to 3 years
JOB TYPE: FULL TIME

About Posiflex: Posiflex is one of the leading Point of Sale Terminal manufacturers headquartered in Taipei, Taiwan with its subsidiary office in Bangalore, India. Posiflex manufactures the POS Terminals for the Retail, Hospitality, and Healthcare sectors.

Responsibilities:

• Provide Technical Support Online (Phone /Remote) to field Engineers.
• Call closure over phone /remotely
• Ensure logged Tickets are closed as per the SLA
• Assisting Backend team for Assigning the call to Filed Engineers with Solutions
• Preparing Daily and Monthly MIS and sharing with the internal team.

Skills:

• Fresher or experience based on Budget
• Willing to work on Holidays and Sundays based on the requirement.
• Good technical Skills in Computer Hardware
• Qualification: Computer Hardware and Networking Diploma
• Fluency in English and Hindi.

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