Customer Support Executive

LOCATION: Bengaluru
JOB TYPE: Full-Time

About Posiflex:

Known for manufacturing, supplying, and trading a wide range of optimum quality POS Systems & Computer Hardware, Posiflex Technology (India) Pvt. Ltd. started its operation in 2001. Inclusive of POS Peripherals, Handheld Scanners, and Billing Machines, we offer a wide range of products. These POS systems & computer hardware are manufactured in compliance with industry-laid norms by using advanced equipment. Their rich attributes, such as easy installation, minimum maintenance, low working cost, optimum functionality, and longer service life, make these POS systems & computer hardware highly demanded in the market. In addition to this, the offered range of POS systems & computer hardware is available to us at industry-leading prices.

Key Responsibilities:

• Provide excellent customer service and support to our clients regarding products/services.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Acknowledge and resolve customer complaints effectively and efficiently.
• Identify and escalate priority issues per client specifications.
• Maintain accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction and provide professional customer support.

Skills and Qualifications:

• 1 to 3 years of prior customer support experience.
• Excellent verbal and written communications skills
• Strong phone presence and experience dialing dozens of calls per day.

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